ITIL Certification

Course Number: ITIL                                                                                                                                               Duration : 20 hours

Course Objectives:

• Apply core It Service Management , tools and techniques to deliver results
• Develop a proactive customer-focused approach
• Enhance your leadership abilities by developing emotional intelligence
• Implement Service Management  and ITIL  processes
• Develop a management vision for success

Who will Benefit: 

• Anyone interested to pursue a career in IT service Management
•  who want to get certified as ITIL  consultant
• Anyone involved in IT service Management and Operations functions within an organization
• Those interested in learning the latest  ITIL Processes
• Subject Matter experts/ Managers who need to fine-tune and formalize Service Management skilla.

Who should attend:

·         IT Project Managers, Project Coordinators, Team Leads, Programmer Analysts, System Analysts, Database Administrators and QA Analysts.

Course Content:

• IT Service Management
• ITIL Framework
• Service life cycle

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation and
  • Continual Service Improvement.
  • Exam Preparation
  • Sample Tests

Extended support after the training:

• Sample Tests
• Guidance  for  ITIL Certification  preparation
• Provide opportunities for placement